Refund and Returns Policy
How do I qualify to claim a refund?
When you receive initial project package and you do not find them according to your brief, you may choose to claim a refund. See below how these actions affect your eligibility to claim a refund:
|Stage||Money Back Status|
|None of the initial samples conform to the customer brief.||Customer can ask for a refund|
|Customer asks for revisions by providing feedback||Money Back Guarantee does not remain applicable. 100% Satisfaction Guarantee becomes applicable.|
|Take no action for 60 days||Money back guarantee offer becomes void, however CodigoLab Technologies will review and uphold the offer on its own discretion|
How long does it to take to claim a refund?
It can take upto 21 business days to refund your amount. Our refund policy is detailed in Terms & Conditions of business.
Does the money back guarantee apply to all packages?
Money Back Guarantee applies to all projects. Once you approve a project and ask for further revisions then the Money Back Guarantee becomes void. However, you still qualify for 100% satisfaction guarantee which means that we will keep on working on your project until you are satisfied.
Why do CodigoLab Technologies provide Money Back Guarantee?
We are so confident of our skills and design quality that we provide Money Back Guarantee in case we fail to deliver. Money Back Guarantee is provided in good faith and we expect our customers to exhibit the same. In majority of the cases customer are very honest, co-operative and provide quality feedback in order to get the designs they want. However, there is a minority that tries to take unfair advantage of this flexibility. They will place orders with many providers at the same time, get the design concepts from all and then ask for the money back. This practice is unfair, unethical and abusive of human skills. Apologies, but if you are one of those, we would rather not have your business.
Design work is very subjective. Unless customer provides quality feedback, it is unlikely to get the designs right in the first attempt. CodigoLab Technologies is a custom design and marketing company that strongly believes in customer feedback and their involvement in the project process. In our experience, initial samples are rarely chosen as the final logo; instead, they are used to bounce ideas. From the feedback provided on these samples we see details about the likes and dislikes of the customer and then provide revisions that are closer to the requirements. Money Back Guarantee cover the customers if we fail to deliver what they wanted.
Money Back Guarantee does not apply on:
- SEO Services
- Marketing Support Services
- Web Development Services
- Content Writing
Note: Please note that customers claiming a refund will not be allowed to use the initial Project concepts sent to them. Copy Rights of all designs and development remain the property of CodigoLab Technologies until fully paid.